SERVICES & SUPPORT
Expert Sage 200 support for over 20 years
HOW CAN WE HELP?
Our business is building and supporting solutions for the Sage 200 ERP platform. Eiger Group have over 20 years' experience providing our customers with a broad range of Sage design, implementation and support services. Our Accredited Sage Consultants have extensive knowledge of the entire range of Sage 200 products (200 Professional. Standard, CRM etc), combined with the financial and technical expertise needed to understand your business requirements.
We take pride in delivering accurate timely service as the basis for the long-term relationships we build with our customers . We offer our customers honest advice, and they trust us to help them grow and develop. Our priority is to produce and support a system which benefits all areas of your business, offering measurable return on your investment and a platform to support your growth.
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We understand that your business needs to function whilst changes are taking place. Our consultation process examines the effect of these changes on your business and seeks to minimise downtime.
We capture project requirements and anticipate and manage risks in order to achieve project goals. We provide a detailed and realistic implementation plan to suit the needs of your business, and work with collaborating parties to ensure that each stage is completed on schedule.
We remain in close contact throughout the management process and keep you informed of the progress and requirements at each stage.
Our Accredited Sage Consultants will define the architecture you need, including the modules, interfaces and data. They will offer recommendations to help you use Sage more effectively, including customisation or additional modules where appropriate.
We provide environments for user acceptance testing to ensure your team is confident the new system meets their needs. We offer comprehensive support throughout the go-live to maintain business continuity, assisting your users to be as productive as possible.
We can tailor Sage software to integrate seamlessly with your business processes. Our customisation service can deliver additional functionality, including integration with other software such as e-commerce and CRM, and automation such as report scheduling and transaction matching. To find out about our customisation process, please click here.
We also offer bespoke reporting services in a variety of formats, including Sage Reports, Crystal Reports and Excel Reports. Our experts in data manipulation unlock a range of reporting capabilities which aren't included in the standard Sage package.
Our training is comprehensive and delivered in a format to suit your staff. Whether in-person training or remote training via screen-share, we can cover a variety of topics including standard Sage functionality and our customised content. Our sessions are bespoke, so you choose the topic and we will put together a tailored training plan.
We understand that training needs to be specific to your processes. That's why our training environments mirror your live set-up, and allow users to practice on data from your system, not generic sample data.
Training is delivered by Accredited Sage Consultants with industry accounting experience, with an understanding of the importance of accurate financial data.
We offer a full installation service, whether you need an out-of-the-box package or a customised solution. Whatever the level of complexity, our technicians work with your IT department or external IT provider to ensure infrastructure requirements are met.
We support your go-live process to ensure you are back to business as soon as possible.
We have a fully UK-based support team and you can contact us via phone, email or using our online support portal where you can track your issue as it is being resolved.
When you need help, we can connect remotely to your system to troubleshoot the problem, and guide you through a solution by sharing your screen.
Our support team of experienced technical and financial staff understand the complete range of issues that might arise in your system.